TERMS
Terms and Conditions
Welcome to friends rave. By using our website and purchasing our products, you agree to the following Terms and Conditions. Please review these carefully before making a purchase.
1. General Information
This website is operated by friends rave. By visiting and purchasing from our site, you agree to the terms, conditions, and policies outlined here. We reserve the right to update these terms at any time, so please check back regularly.
2. Products and Pricing
All products are described as accurately as possible. We do not guarantee that colors or features will appear exactly as they do on your device. Prices are listed in Australian dollars (AUD) and include any applicable Goods and Services Tax (GST). We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been placed.
3. Payments
We accept the various payment methods including credit cards, PayPal etc. By placing an order, you authorize us to charge the total amount to your selected payment method.
4. Shipping and Delivery
We offer domestic and international shipping, as well as local delivery in Adelaide. Shipping costs and estimated delivery times will be displayed at checkout based on your location and selected shipping method.
• Processing Time: Orders are typically processed within 3 days.
• Local Delivery (Adelaide): We offer local delivery within the Adelaide area. Delivery times and fees are calculated at checkout.
• Domestic Shipping: We ship across Australia. Delivery times vary depending on your location and selected shipping method.
• International Shipping: International orders are accepted. Shipping rates and times vary based on destination. Please note that customs fees, duties, and taxes may apply and are the responsibility of the buyer.
We are not liable for shipping delays caused by carriers, customs, or unforeseen circumstances.
5. Returns, Refunds, and Exchanges
Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, damaged, or significantly different from the description.
• Faulty or Damaged Goods: If you receive a product that is faulty or damaged, please contact us within 30 days of receipt. We will arrange for a replacement or refund, and we will cover the return shipping costs.
• Refunds: Refunds will only be issued for faulty or damaged goods and will be processed to your original payment method once the returned item is inspected. Please allow 7 days for processing.
• Exchanges: We offer exchanges on items in their original, unworn, and undamaged condition within 14 days of receipt. The customer is responsible for return shipping costs for exchanges. Exchanges are subject to product availability.
6. Privacy Policy
Your privacy is important to us. We collect personal information such as your name, address, and payment details to fulfill orders. This information is handled in accordance with Australian Privacy Law. Please refer to our Privacy Policy for more details.
7. Limitation of Liability
To the maximum extent permitted by law, friends rave will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. This includes, but is not limited to, issues with delivery delays or technical failures.
8. Governing Law
These terms and conditions are governed by the laws of South Australia. Any disputes arising from the use of this website or your purchase of our products will be resolved under South Australian law.
9. Dispute Resolution
In the event of any dispute between you and friends rave, we encourage you to contact us directly at friends.rave.mail@gmail.com to resolve the issue. Any unresolved disputes will be governed by the laws of South Australia.
10. Contact Us
For any questions or concerns regarding these terms, please contact us at:
friends.rave.mail@gmail.com